Terms & Conditions

1. If you have purchased Karissa's Flax Packs and are unhappy with the scent you may exchange your pack within 10 days of purchase. With the understanding it has not been used. It will be at the cost of the purchaser to pay for the shipping if shipping is needed. 
2. If your pack has burned do to the fault of the seamstress and you can show evidence to it we will replace your pack with in 15 days of purchase. If the pack gets burned do to miss use, that is not refundable/replaceable. 
3. Karissa's Flax Packs are a raw seed product. They are susceptible to being to wet, left outside or getting over cooked. It is normal for them to gain a burnt smell over multiple uses especially when over cooked. Your pack will not be replaced under normal wear of the product. Please read your heating instructions with the pack.